Terms of Service

Last updated: July 16, 2026

These Terms of Service ("Terms") govern your use of the website at voxlead.agency (the "Site") and the services provided by Centrender, LLC, operating as VoxLead ("VoxLead," "we," "us," or "our"). By using the Site, requesting a free audit, or purchasing a service plan, you agree to these Terms. If you are acting on behalf of a business, you represent that you have authority to bind that business, and "you" refers to the business.

1. What we provide

VoxLead builds, installs, and manages marketing and communication systems for service businesses — including landing pages, lead forms, calendar booking, missed-call text-back, AI-assisted receptionist and follow-up flows, review requests, lead-reactivation campaigns, and reporting. Specific features depend on the plan you purchase and any written scope we agree with you during onboarding.

2. Free audit

The free audit is a no-obligation review of your lead handling, based on the information you provide. It is provided "as is," for informational purposes, and does not create a client relationship or any obligation for either party to proceed.

3. Use of artificial intelligence

Our services use artificial intelligence to generate and respond to communications (for example, answering inquiries by text or chat and sending follow-up messages) on your behalf. You acknowledge that:

• AI-generated responses can occasionally be inaccurate or incomplete. We configure the systems to your services, prices, and rules and to hand off to a human where appropriate, but we do not guarantee that every automated response will be correct.
• You are responsible for reviewing the configuration we build for you (services, prices, availability, claims about your business) and telling us promptly when it needs to change.
• Where required by applicable law, disclosures that a customer is interacting with an automated system will be included, and you agree not to ask us to remove legally required disclosures.

4. Your responsibilities

• Provide accurate information about your business and keep it current.
• Use the systems only for lawful purposes and only to contact people who have consented to be contacted where consent is required. This includes compliance with telemarketing, SMS, and robocall rules that apply to your business and your customers (for example, TCPA and carrier A2P requirements in the United States), spam and privacy laws, and the rules of any review platform we help you use.
• You confirm that lead lists you give us (for example, for reactivation campaigns) were collected lawfully and that contacting those people is permitted.
• You are responsible for the accuracy of offers, prices, and claims communicated to your customers through the systems.

5. Fees, billing, and cancellation

• Plans are billed monthly, in advance, at the prices agreed at signup. Taxes are your responsibility where applicable.
• Plans are month-to-month. There is no annual lock-in and no cancellation fee. You may cancel at any time, effective at the end of the current billing period; amounts already paid for the current period are not refunded.
• Third-party usage costs passed through to you (for example, phone numbers, call/SMS usage, or ad spend), if any, will be identified separately before you incur them.
• If payment fails and is not corrected within a reasonable time after notice, we may suspend or terminate the services.

6. No guarantee of results

We build systems designed to recover missed revenue, and we manage them actively — but marketing outcomes depend on factors outside our control, including your market, pricing, capacity, and how your team handles the appointments the system books. We do not guarantee any specific volume of leads, bookings, revenue, or other results. Examples and figures shown on the Site that are labeled as illustrative are not representations of results you will achieve.

7. Intellectual property and data

• You retain all rights to your brand, content, customer lists, and customer relationships. On termination, we will return or delete your data on request, subject to legal retention requirements.
• We retain all rights to our systems, templates, workflows, software configurations, and know-how. You receive a license to benefit from them for the duration of your subscription.
• You grant us a limited license to use your name, logo, and content as needed to provide the services. We will not name you publicly as a client without your permission.

8. Third-party services

The services depend on third-party platforms (for example, hosting, telephony, SMS carriers, calendars, and review platforms). We are not responsible for outages, policy changes, or actions of those platforms, though we will make reasonable efforts to work around them.

9. Confidentiality

Each party will keep the other's non-public business information confidential and use it only as needed to perform under these Terms.

10. Disclaimer of warranties

Except as expressly stated in these Terms, the Site and services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost revenue; and (b) our total aggregate liability arising out of or relating to the services is limited to the amounts you paid us in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You will defend and indemnify us against third-party claims arising from (a) your breach of Section 4 (including contacting people without required consent), (b) the content, offers, or claims you direct us to communicate, or (c) your violation of applicable law.

13. Termination

Either party may terminate for convenience effective at the end of the current billing period, or immediately for material breach that is not cured within a reasonable time after notice. Sections 6–12 and 14–15 survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the state in which Centrender, LLC is organized, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve any dispute informally by contacting each other; if that fails, disputes will be resolved in the state or federal courts located in that state, and each party consents to their jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date, and continued use of the services after changes take effect constitutes acceptance. For active subscribers, material changes apply from the next billing period.

16. Contact

Centrender, LLC (VoxLead) — hello@voxlead.agency